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Returns & Exchanges

where quality meets customer service - Barbell Flex

Exchanges for damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@barbellflex.com and we will process an insurance claim on your behalf. Be advised that you (the buyer) are responsible and required to pay for shipping the item back to our vendors for inspection for damaged returns or replacements. In some cases, we are able to waive the fee, however this is at the discretion of our supplier. 

ALL shipping costs to return the product are paid by the buyer and we are not responsible to cover the return shipping fees.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance!

Note that we will not be able to provide replacements/refunds without photos of the damage.

All returned items must be in BRAND NEW condition and packaged in their original carton(s) in order to be accepted. if an item is returned which does not meet these guidelines, it may be subject to refusal.

 

Returns & Refunds:

All new products purchased through BarbellFlex.com include a 30 Day Return Guarantee. Refunds will only be issued to the original credit card that you use when placing your order.

 

Fraudulent transactions:
Barbell Flex LLC strives to provide a safe, secure and extraordinary shopping experience, prioritizing the protection of our customers' orders against credit card fraud.

Each credit card transaction is put through a series of security filters to best ensure the integrity of our secure shopping platform and to protect our customers. Occasionally, first time orders, high-ticket price orders, and other random order checks are performed by our order processing team.

We will reach out to customers via phone and/or email prior to processing and shipping of an order to verify and validate information provided during the order transaction which may not initially pass security filters or otherwise trigger “red flags.”

We do this as an added level of consumer protection and we find it is often appreciated by our customers. As a proud member of the online retail merchant community, Barbell Flex LLC does its part to assist consumers and other merchants in putting a stop to consumer identity theft by reporting all fraudulent credit card transactions (and transaction attempts) to the Federal Bureau of Investigation. We thank you for your support in our efforts to identify and catch fraudulent orders!

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