Exchanges for damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@barbellflex.com and we will process an insurance claim on your behalf. Be advised that most of our suppliers request you (the buyer) to pay for shipping the item back to them for inspection for damaged returns or replacements. In some cases, we are able to waive the fee, however this is at the discretion of our supplier and on a one-time courtesy basis. The time it takes for your exchanged product to reach you will largely vary on your location. Should the item you return be over $75, we strongly encourage you to use a trackable shipping service with signature or shipping insurance! Note that we will not be able to provide replacements/refunds without photos of the damage.
		Returns & Refunds: All new products purchased through BarbellFlex.com include a 30 Day Return Guarantee. Refunds will only be issued to the original credit card that you use when placing your order. Please click here to read more about our Returns & Exchanges.

Our Guarantee:

		We Put Our Customers First! Customer experience is our #1 priority. We understand that these products are available on other websites and we are very appreciative that you chose to do business with us. As such, we pride ourselves in providing a superior concierge sales and shopping experience to all of our customers, via email, phone, social media and live chat. We truly believe we carry some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day guarantee. We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again. Buying items online can be a daunting task, so we want you to realize that there are absolute ZERO risks in buying something and trying it out. If you don't like it, no hard feelings, we'll make it right. We are here for you every step of your purchasing process and beyond! We promise!
		Returns are easy, simply contact us to request a return for your item and we will work with you to get the process going. We'll get you a replacement or refund in a snap! Please check our Returns & Exchanges tab for more info!
		In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down. Our 100% Price Guarantee has some limitations. Please click here to read more about our Price Match Guarantee.
		We thank you for your incredible service!. With gratitude, we partnered with GovX to offer a discount on our store to our military, their spouses & dependents, first responders, government employees and our wonderful teachers. Please click here to read more about our GovX ID Military Discount.
		Ordering from Barbell Flex is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either. We invested time and money to ensure our backend system is secure and robust. We care about your information as much as you do!

Synergee Fitness General Warranty Synergee stands behind its products: the design, manufacturing, packaging, and delivery process. We strive to make every Synergee athlete satisfied with their purchase and offer a 30 Day No Sweat Guarantee. In the first 30 days of receiving your product, if you are unsatisfied for any reason, we will perform a return or refund (on a case-by-case basis). Beyond this 30-day window, the product you ordered from Synergee is covered by one of the following warranties. The warranties begin from the day of purchase.

*COVID Barbell Warranty Conditions Due to the COVID Pandemic, Synergee barbells are set to be put under extreme cleaning procedures. Due to the unprecedented use of liquid cleaners on our bars’ surfaces, rusting may occur. At this time, we are not offering warranty coverage for rusting on any of our barbells. We highly encourage you to follow proper cleaning and sanitation procedures as recommended by your local public health authorities. We also strongly encourage you to: • use proper cleaners (i.e. refrain from using vinegar); • allow the disinfectant/sanitation spray to stay on for the necessary amount of contact time (see instructions on your specific cleaning product); • and – most importantly – wipe all moisture and liquid cleaning product from your barbell after following the specified contact period If your barbell arrives defective or rusted, we will be more than happy to address your concerns. You must contact us within 5 days of receiving your order for a replacement. Any inquires after 5 days will NOT be eligible for a replacement. We apologize for any inconvenience this may cause.

*REGARDING BAR BENDING: All warranties including Lifetime Warranty only cover against bar bending for the first 30 days after delivery. Furthermore, we do not cover a bar that has bent due to any of the following by the user: negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack; excessive dropping with iron plates, 15 lbs or thinner bumper plates, damaged bumpers, or no plates at all; excessive dropping on concrete or similar surfaces; and any other careless usage). All concerns regarding a Synergee product will be reviewed on a case-by-case basis. Any issues that are a result of abusive use rather than manufacturing or materials issues will be denied refund/replacement. Construction Synergee will warranty this product for construction only. For All Warranties Warranty may be voided for any product which has been damaged due to negligent or faulty use, abuse, alteration, maintenance, storage or handling by the user. Any specific issues the original purchaser has with a Synergee product will be reviewed on a case-by-case basis.