Exchanges for damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@barbellflex.com and we will process an insurance claim on your behalf. Be advised that most of our suppliers request you (the buyer) to pay for shipping the item back to them for inspection for damaged returns or replacements. In some cases, we are able to waive the fee, however this is at the discretion of our supplier and on a one-time courtesy basis. The time it takes for your exchanged product to reach you will largely vary on your location. Should the item you return be over $75, we strongly encourage you to use a trackable shipping service with signature or shipping insurance! Note that we will not be able to provide replacements/refunds without photos of the damage.
		Returns & Refunds: All new products purchased through BarbellFlex.com include a 30 Day Return Guarantee. Refunds will only be issued to the original credit card that you use when placing your order. Please click here to read more about our Returns & Exchanges.

Our Guarantee:

		We Put Our Customers First! Customer experience is our #1 priority. We understand that these products are available on other websites and we are very appreciative that you chose to do business with us. As such, we pride ourselves in providing a superior concierge sales and shopping experience to all of our customers, via email, phone, social media and live chat. We truly believe we carry some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day guarantee. We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again. Buying items online can be a daunting task, so we want you to realize that there are absolute ZERO risks in buying something and trying it out. If you don't like it, no hard feelings, we'll make it right. We are here for you every step of your purchasing process and beyond! We promise!
		Returns are easy, simply contact us to request a return for your item and we will work with you to get the process going. We'll get you a replacement or refund in a snap! Please check our Returns & Exchanges tab for more info!
		In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down. Our 100% Price Guarantee has some limitations. Please click here to read more about our Price Match Guarantee.
		We thank you for your incredible service!. With gratitude, we partnered with GovX to offer a discount on our store to our military, their spouses & dependents, first responders, government employees and our wonderful teachers. Please click here to read more about our GovX ID Military Discount.
		Ordering from Barbell Flex is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either. We invested time and money to ensure our backend system is secure and robust. We care about your information as much as you do!

MAD DOGG ATHLETICS, INC. LIMITED METAL LINE WARRANTY

Peak PilateSystem:
MAD DOGG ATHLETICS, INC. WARRANTS TO THE ORIGINAL PURCHASER THAT OUR EQUIPMENT WILL BE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS. THIS WARRANTY DOES NOT COVER LABOR CHARGES ASSOCIATED WITH REPLACING COVERED COMPONENTS. PART(S) REPAIRED OR REPLACED UNDER THE TERMS OF THIS WARRANTY WILL BE WARRANTIED FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD ONLY. THIS WARRANTY BECOMES EFFECTIVE UPON THE INVOICE DATE OF THE ORIGINAL PURCHASE FROM AN AUTHORIZED PEAK PILATES DEALER ONLY.

PEAK PILATES RETAINS THE RIGHT TO EITHER REPAIR, REPLACE OR REFUND THE PRICE OF ANY DEFECTIVE COMPONENTS UNDER THIS WARRANTY.

THIS PRODUCT CARRIES A FIVE-YEAR LIMITED WARRANTY ON THE FRAME STRUCTURAL COMPONENTS, RAILS AND TOWER EXTRUSIONS, EFFECTIVE AS OF THE INVOICE DATE OF THE ORIGINAL PURCHASE.

ALL OTHER COMPONENTS, WITH THE EXCEPTION OF THE UPHOLSTERY, ROPES AND STRAPS, ARE COVERED BY A TWO-YEAR LIMITED WARRANTY EFFECTIVE AS OF THE INVOICE DATE OF THE ORIGINAL PURCHASE. IF A FAILURE DUE TO WORKMANSHIP AND/OR MATERIALS OCCURS, WE WILL, AT OUR DISCRETION, REPAIR OR REPLACE THE DEFECTIVE COMPONENTS. UPHOLSTERY, ROPES AND STRAPS ARE WARRANTED AGAINST DEFECTS IN WORKMANSHIP AND/OR MATERIALS FOR 60 DAYS EFFECTIVE AS OF THE INVOICE DATE OF THE ORIGINAL PURCHASE.

THIS WARRANTY REFERS TO THE PEAK PILATESYSTEM REFORMER AND DELUXE MODELS AND COVERS MATERIAL ONLY.

LIMITATIONS AND EXCLUSIONS
THIS LIMITED WARRANTY DOES NOT APPLY TO NORMAL WEAR AND TEAR, COSMETIC DAMAGE, IMPERFECTIONS THAT ARE WITHIN DESIGN SPECIFICATIONS OR THAT DO NOT MATERIALLY ALTER FUNCTIONALITY, OR DAMAGE DUE TO ACTS OF GOD, ACCIDENT, ABUSE, MISUSE, NEGLIGENCE, LACK OF NORMAL MAINTENANCE, ABNORMAL SERVICE OR HANDLING THAT DIFFERS FROM THAT SPECIFIED FOR THE PPS LINE OF EQUIPMENT, IMPROPER INSTALLATION OR IMPROPER OPERATION. IN ADDITION, ALTERATION OR MODIFICATION OF THE PRODUCT.

TO ORDER REPLACEMENT PART(S), THE ORIGINAL PURCHASER MAY CONTACT MAD DOGG ATHLETICS, INC. PRODUCT SUPPORT AT 800.847.7746. PROOF OF PURCHASE MAY BE NEEDED IN ORDER FOR MAD DOGG ATHLETICS, INC. TO VERIFY WARRANTY COVERAGE AND ISSUE A RETURN MATERIALS AUTHORIZATION (RMA) NUMBER. PARTS BEING RETURNED TO MAD DOGG ATHLETICS, INC. FOR WARRANTY CREDIT MUST BE SHIPPED PREPAID, ACCOMPANIED BY A PACKING LIST OR TAG BEARING THE RMA NUMBER AND THE CUSTOMER NAME.

NO CREDIT WILL BE ISSUED FOR PARTS RETURNED WITHOUT PRIOR AUTHORIZATION FROM MAD DOGG ATHLETICS, INC. TO NOTIFY MAD DOGG ATHLETICS, INC. OF DAMAGES THAT OCCURRED DURING SHIPPING YOU MUST DO SO WITHIN 48 HOURS OF RECEIPT OF GOODS.

MAD DOGG ATHLETICS, INC. RESERVES THE RIGHT TO REVIEW DEFECTIVE PART(S). ALL COSTS OF SHIPPING DEFECTIVE PART(S) TO AND FROM MAD DOGG ATHLETICS, INC. FOR INSPECTION SHALL BE BORNE SOLEY BY THE ORIGINAL PURCHASER. ANY REPAIR OR MODIFICATION OF DEFECTIVE PART(S) BY ANYONE OTHER THAN A MAD DOGG ATHLETICS, INC. TECHNICAL REPRESENTATIVE OR AUTHORIZED SERVICE PROVIDER WILL VOID THIS WARRANTY.

IF MAD DOGG ATHLETICS, INC. DETERMINES, IN ITS SOLE DISCRETION, THAT IT IS IMPRACTICAL TO SHIP DEFECTIVE PARTS BACK TO MAD DOGG ATHLETICS, INC., MAD DOGG ATHLETICS, INC. MAY DESIGNATE, IN ITS SOLE DISCRETION, A REPAIR FACILITY TO INSPECT AND ESTIMATE THE COST TO REPAIR SUCH DEFECTIVE PART(S). THE COST, IF ANY, OF SHIPPING DEFECTIVE PART(S) TO AND FROM SUCH REPAIR FACILITY AND OF SUCH ESTIMATE SHALL BE BORNE SOLY BY THE ORIGINAL PURCHASER.

DEFECTIVE PART(S) MUST REMAIN AVAILABLE FOR INSPECTION UNTIL THE CLAIM IS FINALIZED. WHENEVER CLAIMS ARE SETTLED, MAD DOGG ATHLETICS, INC. RESERVES THE RIGHT TO BE SUBROGATED UNDER ANY EXISTING INSURANCE POLICES THE CLAIMANT MAY HAVE.

DISCLAIMER OF WARRANTIES
LIMITATION OF LIABILITY THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. REPAIR OR REPLACEMENT AS PROVIDED ABOVE SHALL BE THE SOLE AND EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER. CORRECTION OF DEFECTS, IN THE MANNER AND FOR THE PERIOD OF TIME DESCRIBED ABOVE, SHALL CONSTITUTE COMPLETE FULFILLMENT OF ALL LIABILITIES AND RESPONSIBILITIES OF MAD DOGG ATHLETICS, INC. TO THE PURCHASER WITH RESPECT TO CONTRACT, NEGLIGENCE, ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT OR OTHERWISE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE. WARRANTIES OUTSIDE OF THE US MAY VARY.

Copyright 2018 Mad Dogg Athletics, Inc. All rights reserved. Peak Pilates and Peak PilateSystem are registered trademarks that are owned by Mad Dogg Athletics, Inc.